Frequently Asked Questions About GoGet

Got questions? We’ve got answers.

From booking a car to filling the tank (don’t worry, we pay), we’ve rounded up the most common GoGet questions so you can get on the road with confidence. Whether you’re new to carshare or just need a refresher, you’ll find all the info you need - no jargon, no fluff, just the good stuff.

Can I book more than one vehicle at a time?
Yes, but it depends on who's driving!

If you have multiple approved drivers on your GoGet account, each driver can make their own separate bookings, even at the same time. This is great for families or businesses needing multiple vehicles simultaneously.

However, a single driver cannot book multiple vehicles for their own use at the same time and only GoGet members are insured to drive our vehicles.

Just keep in mind that each booking needs to follow our standard terms – like returning the car or van to its home pod when the trip wraps up. If you ever find yourself in a bit of a jam while making a booking and need assistance, our friendly Member Services Team is always ready to lend a hand. They’re available 24/7 via phone or chat, and are always happy to help you get rolling.
Can I cancel my booking?
Yes, you certainly can cancel your GoGet booking! We understand that plans can change in a flash, and we've made it super simple to adjust your trips in the app. You can cancel your GoGet carshare booking anytime right up until your trip is set to begin – completely free of charge! Just hop onto our handy app, find your upcoming booking, and with a quick tap, hit 'Cancel'.

Just a heads-up: once your booking has started, it can’t be cancelled, even if you haven’t unlocked the car yet. So if your plans change, be sure to cancel before the booking kicks off.

This flexibility means you're never locked into a booking if your schedule takes a detour. And if you ever hit a bump in the road trying to cancel or need a bit of a guiding hand, our friendly Member Services Team is always here to help. You can reach us 24/7 via phone or chat – we're happy to get you sorted!
How do I book a GoGet for a day?
Once your account has been approved and you've got your Smartcard activated, you’re ready to hit the road.

To book a GoGet for a full day, simply log in to the GoGet app and select your preferred car or van. Set your booking start and end time to span 24 hours – for example, from 9 am today to 9 am tomorrow.

Day bookings include 100km for free, and like all GoGet trips, fuel, rego, insurance and cleaning are all covered.
How do I cancel my GoGet booking?
You can cancel your GoGet booking for free right up until the booking begins. If your plans take a different turn, you can simply open the app, find your upcoming booking, and select "Cancel." It's that easy to make changes to your travel plans without a hitch! Please note, once a booking has started, you can't change, shorten, or delete it.
How much does it cost to use GoGet?
The cost to use GoGet is made up of two main parts: your membership fee and your booking charges. Your membership fee will vary depending on the plan you pick, such as GoStarter, GoOccasional, GoFrequent, GoStudent, GoSenior, or GoBusiness. Each plan has different pricing to match how often you plan to hit the road.

Your booking charges include an hourly or daily rate, plus a per-kilometre fee. These rates can change based on your chosen plan and the type of car or van you book. Generally speaking, if your monthly membership fee is higher, your usage rates will be lower. Every GoGet booking has fuel, insurance, rego, and cleaning all included.

For a full breakdown, head to our Join Now page.
Is GoGet available at airports?
GoGet is available directly at Melbourne Airport. You’ll find cars ready to go in the dedicated carshare bays—just book through the app and drive away. While GoGet isn’t located inside Sydney or Brisbane airports, there are plenty of cars and vans close by. Simply check the GoGet app to find one that suits your trip. No matter where you're flying in from, it's easy to book a car nearby and keep your plans moving.
Is there a minimum booking duration?
Yes - GoGet bookings have a minimum duration of 60 minutes. That means your shortest possible booking is one hour, which is perfect for quick errands or short trips around town. GoGet offers both hourly and daily rates, and the system will always use the most cost effective price for your booking. Whether it’s 2 hours, a full-day trip, or a weekend away, you’ve got flexible options to match your plans. Need more time? You can extend your booking before or during your trip in 30-minute increments (as long as no one has booked the vehicle right after you). If someone has, the GoGet app will let you know with a notification (if push is enabled), or you’ll see it when trying to extend in the app. It's always best to book enough time to avoid late return fines and inconvenience to other members.
Can I book a GoGet car at the last minute?
Absolutely! GoGet carshare is designed for ultimate convenience, so booking a car or van at the eleventh hour is totally possible. Our members often find a car or van ready and waiting even if they need to hit the road straight away. With thousands of cars and vans sprinkled across Sydney, Melbourne, and Brisbane, there's a good chance there's a GoGet right around the corner, ready for your spontaneous adventure or urgent errand. Our app shows you exactly what's available in real-time, making it super easy to spot a GoGet car or van nearby just waiting for you. Once you're a member and have your smartcard, it's just a quick tap to unlock and off you go! For those popular long weekends or special events, booking a little bit ahead (like a day or two) can help you snag the perfect car or van for your trip. But for everyday dashes, GoGet carshare has got your wheels covered!
Can I book a specific type of car or van?
You bet! At GoGet carshare, we know that one size doesn't always fit all when it comes to getting around. That's why we offer a fantastic fleet of different car and van types, and you can absolutely pick the one that's perfect for your trip. Our handy app lets you filter your search by car type, so whether you need a zippy hatch for city errands, a roomy SUV for a family adventure, a spacious van to pick up your latest Marketplace haul or to move house, or even a People Mover for your whole crew, you can easily find what you're looking for. You can even filter for special features like a pet friendly vehicle, or child seat. Just apply the filters you need, and you'll see all the available options nearby. It's like having your own personal car showroom, right at your fingertips! If you're planning a big move or a hefty delivery, head over to our app and explore the different van sizes available (we've got Compact, Medium, and Large Diesel Vans!) to make sure you pick the perfect fit for your cargo.
Can I book GoGet for a full weekend?
Yes, you can absolutely book a GoGet car or van for a full weekend. GoGet offers flexible bookings by the hour or by the day, so whether you need wheels for a few hours or a whole weekend getaway, we've got you covered. When you book daily, you'll find that 100km are included for free, with any extra kilometres charged at a low rate. This makes it super easy to plan your adventures without owning a car.
How do I find the nearest GoGet car?
To find the nearest GoGet car or van, you can simply use the GoGet app. GoGet cars and vans are parked in pods, which are specific parking spaces located in local streets, carparks, shopping centres, universities, and even at places like IKEA. With thousands of vehicles in Sydney, Melbourne, and Brisbane, finding one close to you is super simple, helping you get on your way for whatever you need wheels for.
What kind of vehicles does GoGet offer?
GoGet offers a wide variety of cars and vans to suit your needs. Our fleet includes zippy hatches, SUVs, people movers, vans, and utes. All of our vehicles are owned and professionally maintained by GoGet, ensuring a reliable experience every time. Whether you need a small car for errands, an SUV for a family trip, or a van for moving house, GoGet has wheels for whatever you need. Visit the Our Fleet page for more info on all the vehicles in our fleet.
Where are GoGet cars located?
GoGet cars and vans are located in Sydney, Melbourne, and Brisbane. You can find them parked in their dedicated 'pods' in local streets, carparks, shopping centres, universities, and at key locations like IKEA. For members in Melbourne, vehicles are also available at Melbourne Airport, though not directly at Sydney or Brisbane airports at this time.
Can I keep the car overnight?
Yes, you can keep a GoGet car overnight. GoGet allows you to book cars and vans by the hour or by the day. This means you can book a vehicle for an extended period, including overnight as long as you are within your current booking.
Can I use GoGet for moving house?
Yes, you can certainly use GoGet for moving house! GoGet offers vans as part of its fleet, which are perfect for weekend moves or hauling larger items like furniture. You can book a van by the hour or day, paying only for the time you need it. GoGet vans are professionally maintained and owned by GoGet, so you can count on a reliable ride for your moving day. For vehicle sizes and dimensions, visit the Our Fleet page.
Can I use GoGet to drive for Uber?
GoGet cars are not to be used for commercial ride-sharing services like Uber. GoGet cars and vans are for personal and business use by our members. Our service is designed for flexible car access without ownership, ideal for one-off trips, weekly errands, weekends away or even moving house, but not for commercial ride-sharing.
Do I need to bring my own fuel card or toll tag?
No, you do not need to bring your own fuel card or toll tag when using GoGet. Fuel is included with every GoGet booking. You'll find a fuel card located inside the vehicle for topping up when the tank drops below one quarter. Similarly, tolls are handled by the toll tags which are already in the vehicle. You will then be charged for the tolls that you pass through. This is usually around 7 days after your trip has ended, but will depend on when we receive the toll charge. We don’t charge you any extra for tolls or any toll administration fees other than the tolls you use. This means less hassle and more driving for you.
Do I need to clean the car after use?
No, you do not need to clean the car after use as GoGet cars are professionally cleaned by our fleet team. However, we do ask that you refrain from smoking in our vehicles and that you take all your rubbish and personal belongings with you when your booking ends. This helps ensure the vehicle is tidy and ready for the next member.
Do I need to refill the fuel tank before returning a GoGet car?
No, you do not need to refill the fuel tank completely before returning a GoGet car. However, if the fuel tank drops below one quarter full, we do expect you to fill it right up to full using the fuel card located inside the car (remember GoGet always pays for fuel!). The fuel card PIN can be found in the GoGet app under your current booking or in your booking confirmation email. You can be fined if you return a GoGet vehicle with less than one quarter of a tank of fuel, as this inconveniences the next member. This fine is directly transferred to them to help offset the inconvenience you've caused. We all need to do our part to ensure the service works well for everyone.
How do I end my GoGet booking and return my vehicle?
Your GoGet booking will automatically end at your scheduled booking end time. To complete your trip, you simply need to return your vehicle to its designated 'pod'. Once you've parked, use your Smartcard to tap off on the windscreen reader. You'll know you've successfully tapped off when you pull the door handle and the car is locked. Before your booking ends, make sure to return your vehicle to its home 'pod'. You can find instructions on how to get to the pod, including access details for gated complexes, within the GoGet app under your current booking details. The app also provides guidance on what to do if the pod is occupied when you return. If you have any trouble finding or accessing your pod, check your current booking details in the app or give our Member Services team a call; they are available 24/7 to assist you. It's important to leave enough time at the end of your booking to find your vehicle's pod, gather all your belongings, and tap off. If you don't, you might risk a fine for accessing the vehicle outside your booked time. If you're unsure if you'll have enough time, you can always extend your booking through the app, or call our Member Services team, and they'll be able to extend it for you, provided no one has booked the vehicle immediately after you.
How do I lock and unlock a GoGet car?
You unlock and lock a GoGet car or van using your Smartcard by tapping it over the windscreen reader located on the driver's side at the bottom. The reader will make a beep when it reads your Smartcard, and the vehicle will then unlock. You can confirm that you've successfully locked or unlocked your vehicle by lifting the door handle. If the doors are locked, you've successfully tapped off, and if they are unlocked, you've tapped on. If you ever have issues accessing your GoGet vehicle, you can call our Member Services team, who are available 24/7 to help troubleshoot with you and can even remotely unlock the vehicle for you.
What happens if I damage a GoGet car?
If you damage a GoGet car, there are a few steps to follow depending on the situation. Firstly, if you've been in an accident, it's important to stay calm and check for any injuries. If anyone is injured, call emergency services immediately, as safety is the top priority. After ensuring everyone's safety, report the accident to GoGet by calling our Member Services team. You can also find further details in our Help Centre article, I've had an accident. It's important to check the vehicle for existing damage before you start your booking. Before swiping on, give the car a quick once-over. If you spot any damage, check the damage log located in the co-pilot (which is in the glove box). If the damage is already noted there, you don't need to do anything further. However, if the damage is new and not reported, please log it in the GoGet app. To do this, open your booking in the app, click "Manage my Booking," and then "Report Damage." If minor damage occurs during your booking, please contact us immediately to explain what happened. If you are involved in an accident with others, make sure everyone is okay first, call emergency services if necessary, and then call us as soon as you can. You should call the police if any involved driver fails to provide details, someone is injured, or if you suspect drugs or alcohol are involved. After making a police report, please call us and provide the police reference number.
What happens if the fuel card is missing or doesn't work?
If the fuel card is missing or doesn't work, you may need to pay for the fuel yourself. In this situation, please take a photo of the itemised tax receipt and upload it in the GoGet app under your current booking to get reimbursed.

There are a few reasons why the fuel card might not work. One possibility is that you've purchased the wrong type of fuel. GoGet fuel cards are programmed to only work with the correct fuel for that specific car, so if you've used the wrong fuel, the card won't work. You can always check your booking confirmation or the fuel cardholder for details on the correct fuel to use. Another reason could be that you're using the wrong PIN number. The PIN is specific to each car, so please ensure you check the app for the correct PIN for your current booking. If you've accidentally taken the wrong car, the PIN you have will be incorrect.
Are GoGet cars automatic or manual?
All GoGet cars and vans are automatic. This means no gear changes or clutch drama—just hop in, start up, and GoGet on with your day.
Are GoGet cars wheelchair accessible?
GoGet has a small number of wheelchair accessible vehicles in Sydney. To find these vehicles, you can use the GoGet app and select "Wheelchair Friendly" in the filters to see available vehicles near you.
Are pets allowed in GoGet cars?
Yes, GoGet does have pet-friendly vehicles in its fleet, but not all vehicles allow pets. To find these vehicles, you can use the GoGet app and select "Pet Friendly" in the filters to see available vehicles near you. In the vehicle list, pet-friendly cars will also have a little paw icon next to the vehicle image to show you they're suitable for your furry friend.
Do GoGet cars come with child seats?
Yes, some GoGet cars do come fitted with child seats. To find vehicles equipped with child seats, you can use the 'child seat' filter in the app to locate ones near you. Generally, all GoGet cars also have child seat anchor points, so you can always bring and install your own child seat. However, please remember that GoGet vans are not fitted with child seat anchor points and therefore cannot accommodate children who are required to be in a child seat.
Do GoGet vehicles have GPS or navigation?
Many GoGet vehicles are equipped with Apple CarPlay and Android Auto, so you can connect your phone and use your preferred navigation app like Google Maps or Waze. To find cars with this feature, use the 'Apple CarPlay/Android Auto' filter in the GoGet app when searching for a vehicle.
Can I book a GoGet just for an hour?
Yes, you can absolutely book a GoGet car or van just for an hour. GoGet offers flexible bookings by the hour or by the day, which is perfect for quick errands or short trips around the city.
Can I return a car early?
You're certainly welcome to return your GoGet car a little early if your plans wrap up sooner than expected! While we can't shorten a booking once it has already started, meaning your booked period will remain the same, you still get to enjoy the convenience of dropping off the car whenever you're finished.
Can I take a GoGet car interstate?
Absolutely! You can definitely take a GoGet car interstate. In fact, when you book a GoGet using our daily rate, you'll find that 100km are included per day, which makes those longer adventures, or even interstate trips, much more cost-effective and a fantastic way to explore! Just keep in mind that all GoGet trips are round trips, so as long as you return your GoGet to its home 'pod' at the end of the booking, feel free to drive it like it was your own car and go exploring till your heart's content.
Can I use GoGet for one-way trips?
No, all GoGet trips are round trips. This means you need to return the car to its home 'pod' at the end of your booking time.
Is GoGet available for business use?
Absolutely! GoGet is the smarter way for businesses to access cars and vans — no fleet, no fuss, just easy, efficient, affordable transport when you need it. All you need is a valid ABN to sign up for our GoBusiness plan. There’s no joining fee, no ongoing membership costs, and no minimum spend. Add as many drivers as you like, manage usage and billing through one central account, and only pay when you use it. It’s everything you’d ever want from a fleet - minus the ongoings, admin, and commitment. Running a fleet is expensive, time-consuming, and packed with hidden hassles: rego, insurance, fuel, maintenance, parking… not to mention the chaos of tax time. GoGet takes all of that off your plate. With GoBusiness, your team gets instant, flexible access to a wide range of cars and vans — parked across Sydney, Melbourne and Brisbane — without any of the costs of ownership. Book what your business needs, when you need it. Hatchback for quick meetings? Van for deliveries? SUV for hauling gear? With GoGet, the right vehicle is always nearby. For growing teams, remote workers, or businesses that need transport without the baggage, GoGet scales with you. One account. Thousands of vehicles. Zero headaches. Learn more at GoGet for Business.
What happens if I have an accident?
If you're in an accident during your GoGet booking, your safety comes first. Check everyone is okay and call emergency services if needed.

Once safe, call GoGet on 1300 769 389 as soon as possible - immediately for serious accidents, or within 24 hours for minor ones. We'll guide you through what to do next and help organise towing or support if needed.

If a third party is involved, collect their contact, licence, vehicle, and insurance details, plus info from any witnesses. If police attend, note their name, station, and report number.

You’ll also need to complete a damage report form — we’ll send it to you once you’ve called us.

For more info, visit our Help Centre article: “I’ve had an accident.”
What happens if I return the car late?
If you return your GoGet car after your booking ends without extending it or letting us know, you’ll be charged a $25 late fee, plus the cost of the extra time you used.

To avoid this, you can extend your booking in the app up to 20 minutes after the booking ends. If you’re unable to extend, call us as soon as possible - we may be able to help and prevent a penalty if another member has not been inconvenienced by your late return.

Returning late can impact the next member booked in, so it’s important to always tap off within your booking time. If you tap off late, the system will automatically apply a fine and round up your booking to the next 30-minute block.

For more info, visit our Help Centre article: What if I return my car late?
What if I can’t return the car on time?
If you’re running late, try to extend your booking in the GoGet app as soon as possible.

If you’re unable to extend (for example, if someone else has booked the car after you), call us right away on 1300 769 389. We may be able to help and avoid a late fee.

Returning late without notice can impact the next member and may result in a $25 late fee plus the cost of extra time. Letting us know early is the best way to avoid penalties.
What if I leave something in the car?
If you’ve just finished your booking, try unlocking the car again with your smartcard - you might still be able to get back in. If not, call us and we can unlock it remotely.

If you realise a few days later, check the glove box or centre console next time you use the car. Still no luck? Get in touch and we’ll check lost property or contact the next members who used the vehicle.
What if the car I booked is not at its pod?
If the car you booked isn’t at its pod, check the GoGet app — it may have been parked nearby, and the app should show its current location. If the app doesn’t help, call our Member Services team on 1300 769 389. We’ll locate the car via GPS and let you know what to do next. If the car hasn’t been returned yet, we can move your booking to another nearby vehicle so you’re not left stranded. Also, if you're at a pod with several cars, double-check the car name or number plate against your Booking Confirmation. Taking the wrong car could inconvenience another member and lead to extra charges.
What should I do if the car is dirty or damaged when I arrive?
Before you start your booking, check the car for any damage or mess. If you spot anything:
  • For dirt or mess, report it in the GoGet app by selecting your active booking and tapping ‘Report Cleanliness’. Be sure to include photos.
  • For new damage not listed in the glovebox damage log, take clear photos and report it through the app before driving.
If the car is too dirty or damaged to use, call us on 1300 769 389 or start a chat. We’ll help move your booking to another nearby vehicle.
Are GoGet cars insured?
Yes, all GoGet cars and vans are insured. Basic damage cover is included with every booking. If there’s an accident, you may be liable for a portion of the cost — this depends on your age and whether you’ve chosen to reduce your liability by paying extra.

For more info, see our Help Centre article: Damage Cover.
Can I drive GoGet cars for rideshare services like Uber?
No, GoGet cars and vans are not to be used for commercial ride-sharing services like Uber. GoGet vehicles are for personal and business use by our members. Our service is designed for flexible car access without ownership, which is ideal for one-off trips, weekly errands, weekends away, or even moving house, but not for commercial ride-sharing.
Can I reduce my insurance excess?
Yes, you can choose to reduce your insurance liability (or excess) by paying an additional fee on your bookings. While insurance is always included with GoGet bookings, there is an amount you are liable for in case of an accident. This standard liability amount depends on your age. For most drivers, by paying extra per hour, capped daily, you can significantly reduce the amount you would be liable for in the event of a claim. This option gives you extra peace of mind when you're out and about, but is not an option for learner drivers and inexperienced drivers. For more info, see our Help Centre article: Damage Cover.
How do tolls work?
All GoGet cars are fitted with toll tags or tagless tech, so if you drive on a toll road, the toll is automatically charged to your GoGet account. You’ll only be charged the exact toll amount - no extra fees. Toll charges usually appear about 7 days after your trip ends, as we receive them from toll operators with a delay. Occasionally, additional tolls may come through after that - and we’ll pass those on to your account when they arrive. You can view toll charges in your booking breakdown or under Transactions in the “My Bookings” section. So don’t bring your own e-Tag into the car - it can cause both tags to be charged, and getting a refund isn’t fun.
Is roadside assistance included with GoGet bookings?
Yes, 24/7 roadside assistance is included with every GoGet booking at no extra cost.

If you run into a mechanical issue or need help during your trip, call our Member Services team on 1300 769 389. We’ll guide you through what to do and arrange towing or a replacement vehicle if needed.
What’s the insurance excess or liability if there’s an accident?
All GoGet bookings include basic insurance, but you’ll still be liable for an excess if there’s any damage during your trip. The exact amount depends on a few things — including your vehicle type, your age, and whether you’ve chosen to add reduced liability cover when booking.

Reduced liability is optional and available for a small extra cost. It significantly lowers the amount you’d be liable for if something goes wrong.

For full details on how liability works and how to reduce your excess, visit our Help Centre article: Damage Cover
Can I add extra drivers to my account?
Yes, you can add extra drivers to your GoGet account - as long as your plan allows it. GoOccasional lets you add one other driver (so two in total), and GoFrequent allows up to four drivers per account.

Each added driver gets their own login and can make their own bookings, which is great if you’re sharing the driving with family, housemates or teammates.

All drivers need to meet our licence and ID requirements. You can add them through your account dashboard anytime.
Can I drive a GoGet car with P plates?
Yes, P-platers can drive GoGet cars, but there are a few conditions. If you’re on your red P plates, under 18, or in your first year of driving, you can’t open your own GoGet account - but you can be added as an additional driver on someone else’s. If you’re 18 or over and have at least one year of unsupervised driving experience with a clean driving record (such as being on green P plates), you’re eligible to open your own GoGet account.
Can I upgrade my plan after joining?
Yes, you can upgrade or downgrade your GoGet plan at any time to suit your needs. If you're driving more or less than expected, simply jump into the GoGet app to change your plan. Not sure which plan is right for your usage? Use our Plan Selector to find the most cost-effective option for your needs. And if you’re taking a break but want to keep your account active, you can switch to the GoVan plan (it has no ongoing membership fees) till you’re ready to start driving again. On the GoVan plan, you’ll still have access to GoGet vans.
Can I use GoGet if I have demerit points?
Having demerit points doesn’t automatically stop you from joining GoGet, but it can affect your application. To open a GoGet account, you must have no major violations on your driving record in the past three years. Applications are reviewed individually, so if your demerit points relate to minor offences, you may still be eligible. However, a high number of points or serious traffic offences could result in your application being declined.
Can international visitors or tourists join GoGet?
Yes, international visitors and tourists can join GoGet as long as they meet a few key requirements. You’ll need to be at least 18 years old, have at least one year of independent driving experience, and hold a valid international driver’s licence that allows you to drive in Australia. If your licence isn’t in English, you’ll also need to provide an official English translation. Many international members use GoGet while studying or travelling - and if you’re a student, our GoStudent Plan may be a great fit with discounted rates.
Can learner drivers join GoGet?
GoGet offers a Learner Driver Program for partners or children of existing members - so learner drivers (L platers) can be added as drivers, but can’t open their own accounts. To be eligible, the main account holder must be over 25, on a plan that allows extra drivers (like GoFrequent, GoOccasional, GoBusiness), and learners must always drive with them. Learners can use small hatchbacks for a small learner surcharge.
How do I cancel my GoGet membership?
You can cancel your GoGet membership anytime through the app by heading to the 'My Account' section. If you’d prefer to keep your account active without ongoing fees, you can also switch to the GoVan plan, which has no membership costs and still gives you access to vans when you need them. It’s easy to upgrade again later if your needs change.
How long does it take to get approved after signing up?
In some cases, GoGet application approval is instant. On average, it takes just a couple of hours. If we need extra documents from you, it might take up to a day - but we’ll let you know if that’s the case.
Do I need a physical card to use GoGet? Or can I use the app?
You’ll need both the GoGet app and a smartcard. The app is used to make, change, cancel, or extend bookings, while the smartcard is how you unlock and lock the car - just tap it on the reader on the windscreen.

When signing up, you can choose to have a smartcard posted to you, or pick one up straight away from one of our many smartcard pickup points if you need to get going sooner.
How do I sign up for GoGet?
To join GoGet, choose the plan that fits — like GoStarter, GoOccasional, GoFrequent, GoStudent, GoSenior or GoBusiness. Then complete your application by entering your details, uploading your driver’s licence, and adding a valid payment method. Account approvals can sometimes happen instantly, but as a general rule, most are completed within a couple of hours. You’ll also need a GoGet smartcard to unlock cars and vans — we can post one out, or you can collect it from a local pick-up point. Once approved, just open the app, find a nearby vehicle, and you’re ready to go(get).
How does GoGet work?
GoGet is a car sharing service that provides on-demand access to vehicles without the costs of ownership. Members can book cars by the hour or day, with vehicles located in various neighborhoods and central locations. To use GoGet, members join, book a car through the app, unlock it with a smartcard, and return it to its designated 'pod' before the end of their booking. For more info, visit our How Does GoGet Carshare Work page.
How is GoGet different from traditional car rental companies?
GoGet car sharing differs from traditional car rental companies by offering on-demand, hourly or daily access to a fleet of vehicles, often located near members' homes, with a focus on convenience and flexibility. Traditional car rental companies, on the other hand, typically require rentals by the day, involve specific depot locations, and may have additional fees like upfront deposits or bonds and only allow daily bookings.
What is GoGet?
GoGet is a carsharing service that allows users to rent vehicles by the hour or day, offering an alternative to car ownership or car hire. It provides access to a fleet of cars, vans, and utes, throughout Sydney, Melbourne, and Brisbane. GoGet manages the vehicles, handling maintenance, fuel, and insurance, and members subscribe to the service and pay either by the hour or day to use vehicles near them.
What's included with a GoGet booking?
A GoGet car or van booking includes fuel, registration, insurance, maintenance, and 24/7 roadside assistance. For day bookings, 100km of driving is also included. Essentially, GoGet handles the costs and responsibilities usually associated with car ownership, allowing you to pay only for the time and distance you use the vehicle.
What's the best way to contact GoGet?
The best way to contact GoGet is by calling 1300 769 389 - our Member Services team is available 24/7. You can also chat with us directly through the GoGet app. For general enquiries, you can email admin@goget.com.au. If you’re locked out or need urgent help during a booking, we recommend calling.
Can I get an invoice for my bookings?
Yes, you can easily view and download tax invoices for your GoGet bookings. Just head to the Transaction list in the app under My Account, tap on the invoice ID, and you’ll see a full breakdown of the trip. You can also print or save it as a PDF. Only the main account holder can view invoices, and if you need more trip details (like tolls or duration), just click “How was this calculated?” for a full booking breakdown.
How does billing work - when am I charged?
GoGet charges work in two parts: some charges are made when you book, and others after your trip ends.
  • For bookings under 24 hours, you're charged after the trip ends — usually within a few hours.
  • For bookings 24 hours or longer, you'll pay upfront for the booked time, and any extras (like extra kilometres) are charged after your trip finishes.
  • Tolls are billed separately, around 7 days after your trip ends, depending on when we receive them from toll operators.
Is there a deposit or hold on my card when I book?
No, GoGet does not charge a deposit or place a hold on your card when you make a booking. For bookings longer than 24 hours, you’ll pay upfront for the time you book - and that’s all you’ll be charged at the time of booking.

We may place a temporary $1 pre-authorisation when you sign up or book, just to validate your payment method. This isn’t a charge, and it will automatically be released within 10 business days.

For more details, visit our Help Centre: How am I charged?
Is there a security deposit?
No, GoGet does not require a security deposit. We want to keep things simple and stress-free. You’ll only pay for what you book, and you can cancel for free anytime before your booking starts.
Can I book a GoGet car for a friend?
Yes, you can book a GoGet car for a friend - but they must be added as an additional driver on your account first. You can do this through the GoGet app, as long as your membership plan supports additional drivers. Only approved drivers listed on your account are covered to use the vehicle.
Can someone else drive my GoGet car?
Yes, but they must be a GoGet member or they will not be insured. If your membership plan allows it, you can add additional drivers to your GoGet account. You can do this in the GoGet app. Only approved drivers are covered to drive the car - sharing your booking with someone who isn’t a GoGet member is not allowed.
Can two people share one GoGet account?
Yes, two (or more) people can share one GoGet account if your membership plan allows multiple drivers - such as GoFrequent, GoOccasional, GoSenior, or GoBusiness. You can easily add an extra driver through the GoGet app, and both drivers will be covered to use GoGet vehicles under the same account. Both driver's will also be able to create and manage their own bookings on the account.

Not a member yet?

That’s an easy fix. Join GoGet in minutes - no strings, no stress, just cars (and vans!) when you need them.

Still got questions? Head to our Help Centre to dive into all the nitty-gritty.